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We take on-line security very seriously and are a registered secure site under the www.thawte.com programme.
We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions.
The security measures described ensure that all reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and you should be aware that there may be a small security risk in exceptional circumstances when disclosing information online.
You can view our certificate information by clicking the following link to Thawte
We are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why we collect information from you, to where information is disclosed and what your rights are.
You can access our Website home page and browse our site without disclosing your personal data. However, when you register with our site you will be asked to provide certain information about yourself.
If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.
We use the information that we collect about you to:
Process orders
Manage your account
Monitor customer traffic patterns and site usage to help develop our customers web experience.
Notify you about enhancements to our services, including special offers and changes to the web site.
If you have given us permission to send you information about our products and services by telephone, e-mail or in writing, you agree that by doing so we are not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999 or the Direct Marketing Association (DMA) Code of Practice.
We use information about you for purposes other than the provision of a website shopping facility. As a result we may disclose your information to:
Partner sites that provide services to our customers
We want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to the Group Data Protection Manager at our Head Office, quoting Security and Privacy Enquiry.
You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.
Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system.
This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site.
If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store.
Please refer to your internet browser help file to see how to enable cookies on your p.c. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.
For more information on behavioural advertising and online privacy, click here.
You have a right to access the personal data that we hold on you.
If you would like to see a copy please send a £10 fee and a written request to the Group Data Protection Manager at our Head Office or via email quoting Security and Privacy Enquiry.
If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office or via email, quoting Security and Privacy Enquiry.
We operate to a high level of commercial standards which are designed to :
Protect your privacy
Ensure payments are secure
Ensure the highest standard of customer service
If you have any questions relating to this policy or the use by PhysioRoom.com of personal data please write to the Group Data Protection Manager at Head Office or via email, quoting Security and Privacy Enquiry.
